Privacy Policy

1 Introduction

Welcome to Gamingo Labs. This Privacy Policy describes how Gamingo Labs Private Limited ("Gamingo Labs", "we", "us", or "our") collects, uses, and shares information about you when you use our mobile games and visit our website.

Our games include Pool City – 3D Billiards Pool, Screw 3D Puzzle – Screwdle, Carrom City – 3D Pool Game, Carrom Master: Board Disc Pool, and any future titles we publish.

By downloading or playing any of our games, or by visiting gamingolabs.com, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our products.

2 Information We Collect

We collect information in the following categories depending on how you interact with our products:

Information You Provide

• Contact information — name and email address if you contact our support team or submit a bug report via our website forms.
• Feedback and communications — any messages, reviews, or comments you send us.

Information Collected Automatically

• Device information — device model, operating system version, unique device identifiers (Android ID), screen resolution, and language settings.
• App activity — gameplay data such as levels completed, game sessions, in-app events, and features used.
• Performance data — crash reports, error logs, and app performance metrics to help us fix bugs.
• Advertising identifiers — Google Advertising ID (GAID) used for personalized and non-personalized advertising.
• IP address — used to determine approximate geographic region for ad targeting and analytics.

Information from Third Parties

Our advertising and analytics partners may provide us with aggregated and anonymized data about how users interact with our games and ads. This data cannot be used to identify you personally.

3 How We Use Your Data

We use the information we collect for the following purposes:

• Providing and improving our games — to operate, maintain, and enhance gameplay experience, fix bugs, and add new features.
• Customer support — to respond to your questions, complaints, and support requests.
• Analytics — to understand how players engage with our games so we can make better design decisions.
• Advertising — to display relevant ads within our free games. We work with ad networks to show you ads that are relevant to your interests.
• Safety and security — to detect and prevent fraud, cheating, or abuse of our services.
• Legal compliance — to comply with applicable laws, regulations, and legal processes.
• Communications — to send you important updates about our games or this Privacy Policy when necessary.

We rely on the following legal bases for processing your data: legitimate interests (game operation, analytics, security), consent (personalized advertising, where required), and legal obligation (compliance with applicable laws).

4 Data Sharing

We do not sell your personal data. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our games and website, including analytics providers, advertising networks, and customer support tools. These providers are contractually required to protect your data and may only use it as directed by us.

Advertising Partners

Our games are free to play and supported by advertising. Ad networks may collect device identifiers and activity data to serve you ads. See the Advertising section for more details.

Business Transfers

If Gamingo Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5 Advertising

Our games are free and supported by in-app advertising. We work with third-party ad networks to display ads. These networks may use your advertising identifier and other data to show you relevant advertisements.

Ad Networks We Use

We may use one or more of the following advertising platforms:

• Google AdMob — Privacy Policy
• Unity Ads — Privacy Policy
• Meta Audience Network — Privacy Policy
• AppLovin — Privacy Policy

Opting Out of Personalized Ads

You can opt out of personalized advertising on Android by:

• Going to Settings → Google → Ads → Delete advertising ID (Android 12+)
• Or Settings → Google → Ads → Opt out of Ads Personalization (older Android)

Opting out does not mean you will see fewer ads — you will still see the same number of ads, but they may be less relevant to your interests.

6 Children's Privacy

Some of our games are rated for users aged 3+ or for Everyone on the Google Play Store. We take children's privacy seriously.

We do not knowingly collect personal information from children under 13 years of age. Our games that are accessible to children are designed to comply with the Children's Online Privacy Protection Act (COPPA) and Google Play's Families Policy.

For games accessible to younger audiences, we:

• Do not collect personal information from children
• Do not display interest-based or behavioral advertising
• Limit data collection to what is necessary for the game to function

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at contact@gamingolabs.com and we will promptly delete such information.

7 Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Gameplay and analytics data — retained for up to 24 months in aggregated, anonymized form.
• Support communications — retained for up to 12 months after the issue is resolved.
• Crash reports — retained for 90 days.

When data is no longer needed, we delete it or anonymize it so that it can no longer be associated with you.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data ("right to be forgotten").
• Portability — request that we provide your data in a structured, machine-readable format.
• Objection — object to our processing of your data in certain circumstances.
• Restriction — request that we restrict processing of your data in certain circumstances.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

For EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have the rights described above under the General Data Protection Regulation (GDPR). You also have the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at contact@gamingolabs.com. We will respond within 30 days.

9 Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Encryption of data in transit using TLS/HTTPS
• Access controls limiting who within Gamingo Labs can access personal data
• Regular security assessments of our systems
• Contractual data protection obligations with all our service providers

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. If you become aware of any security vulnerabilities or breaches, please contact us immediately at contact@gamingolabs.com.

10 Third-Party Services

Our games and website may contain links to or integrations with third-party services, including social media platforms, ad networks, and analytics providers. This Privacy Policy does not apply to those third-party services.

We encourage you to review the privacy policies of any third-party services you interact with. Key services we use include:

We are not responsible for the privacy practices of third-party services.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice in the relevant app(s) when you next open them
• For significant changes, notify you via email if you have provided your email address

Your continued use of our games or website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

We aim to respond to all privacy-related inquiries within 30 business days.